When encountering an upset or angry person in your fire or EMS department, it can be difficult to know what to do. Most de-escalation trainings encourage you to apply logical solutions to emotional situations, which does not work. In this highly interactive webinar presented by Kerry Mensior, you’ll learn effective communication and de-escalation skills that are easy to understand, easy to remember, and even easier to implement in your department.
Please register for this webinar in advance.